Having Difficult Conversations
It is an inevitable part of the role of people leaders and managers to have difficult conversations with staff from time to time. There are also times when workers may need to have a difficult conversation with their peers. Many workplace issues arise from poor communication and people not knowing how to prepare for and hold a difficult conversation. In many instances, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention. This interactive workshop will focus on why people avoid difficult conversations, various types of feedback models and how to handle adverse reactions from other. The workshop will also touch on learnings from Neuroscience.
To get the most value out of this session, participants will have the opportunity to workshop a scenario that is relevant to them and their workplace….perhaps it is a difficult conversation that did not go well or one that needs to be had. If you would like your scenario to be de-identified for privacy / confidentiality reasons, please e-mail it through before-hand and it will be raised discreetly.
At the end of the workshop, participants will leave with practical tools to help them confidently prepare and plan for difficult conversations so as to maintain harmonious working relationships.
Date: Thursday 14th September, 2017
Presenter: Janelle Bricknell, Senior Human Resources Consultant – Change Initiatives, The Salvation Army